Happy Holiday The Centre for Service Management wishes everyone a Happy Holiday and a great 2022! We hope to see you at one of our events next year! 20 December 2021
CSM member was awarded a Research Grant Dr. Keme Ifie was awarded a BA/Leverhulme Small Research Grant. 12 October 2021
CSM member wins top award for research that has transformed health and social care in Leicestershire The Operational Research Society has awarded Dr Antuela Tako the President's Medal 2021 for research that has helped to transform the health and social care services in Leicestershire. 4 October 2021
Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship Dr James M. Crick has been invited to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship (GRCME). 22 September 2021
CSM publishes a new development article exploring how citizen science could make the world a better place In a recent open access article Prof Ian R. Hodgkinson and Dr. Sahar Mousavi explore the role citizen science can play in discovering new solutions to pressing wicked problems. 14 September 2021
CSM twice in the Top 20 for the most cited marketing articles Shugan鈥檚 Top 20 Marketing Meta-Journal provides researchers with an overview of articles with high impact across all marketing journals in a four-year moving window. According to the latest issue (July 2021), CSM has two entries: 8th and 12th. 24 August 2021
Dr Crick presents at the "Meet the Editors" session at the 2021 Summer AMA Conference Dr James M. Crick (Associate Editor of the Journal of Strategic Marketing) was invited to present at the "Meet the Editors" session of the Entrepreneurial Marketing SIG (part of the 2021 Summer AMA Conference). 10 August 2021
AOM ONE Best Dissertation Award goes to CSM doctoral researcher During this year鈥檚 Academy of Management Annual Meeting, Dr. Katrin Heucher, who conducted her doctoral research at CSM (2017-2021), was awarded the prestigious AOM ONE Best Dissertation Award for her dissertation on "Living with Paradoxical Tensions in Corporate Sustainability". 6 August 2021
CSM doctoral researcher presents at Frontiers in Service conference Recently, Mrs Junyi (Amy) Xie gave a presentation at the prestigious Frontiers in Service conference. The title of Amy鈥檚 presentation was 鈥淭he dual threat of COVID-19 to health and job security - exploring the role of mindfulness in sustaining frontline employee-related outcomes鈥�. 12 July 2021
Congratulations to the Journal of Service Management! We are happy to congratulate the Journal of Service Management (JOSM) for its impressive new impact factor (11.768). 1 July 2021
Dr. Mousavi has been shortlisted for Digital Innovation in Teaching Award Dr. Sahar Mousavi has been shortlisted for Digital Innovation in Teaching Award at the 黑料网 Academic Awards (LAAs) 2021. 20 June 2021
Christopher Lovelock Career Contributions Award Recently, CSM Director Prof Thorsten Gruber served on the selection committee for the 2021 SERVSIG Christopher Lovelock Career Contributions Award. 11 June 2021
CSM wins another Emerald Literati Award for Excellence We are proud to announce that CSM Director Prof Thorsten Gruber won the Journal of Service Theory and Practice 鈥淏est Paper Award鈥� for the article 鈥淪ervice robots, customers and service employees: what can we learn from the academic literature and where are the gaps?鈥�. 11 June 2021
Dr Crick joins the editorial board of the International Marketing Review Dr James M. Crick has recently joined the editorial board of the International Marketing Review. This appointment was based on his ongoing work surrounding entrepreneurial marketing strategies in an international arena. 25 May 2021
CSM Seminar 鈥� Export strategies 鈥� How to succeed abroad As part of our CSM Spring Seminar Series, Mr Andreas Metz, CEO and founder of Export Specialists gave a presentation about the best strategies for service companies to enter international markets 21 May 2021
CSM Seminar - No one-size fits all 鈥� Marketing strategy implications for online and sharing economy companies in the Middle East As part of our CSM Spring Seminar Series, Dr Mohamed Hassan (Temerak) presented a number of case studies on sharing economy companies from Egypt and revealed the dynamics of business models in the Middle East. 7 May 2021
Dr Crick becomes an Associate Editor of the Journal of Strategic Marketing Dr James M. Crick has commenced a new role as an Associate Editor of the Journal of Strategic Marketing (A-rated on the ABDC list). 6 April 2021
CSM tops the SciVal citation list again As shown on Elsevier's SciVal citation list, several CSM members are included among the top ten (out of 500) most cited researchers in the "business, management, and accounting" category at 黑料网 (2017-2020). 1 March 2021
CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs Dr James M. Crick and Professor David Crick (from the University of Ottawa, Canada) have published a new study in the International Journal of Entrepreneurial Behavior & Research. 23 February 2021
CSM Publishes Two of the Most Influential Service Research Articles We are pleased to announce that two articles on the list of the most influential service research articles were co-authored by Prof Thorsten Gruber, Director of CSM. 11 February 2021
CSM Member Wins the 2020 Outstanding Article Award in Industrial Marketing Management Dr James M. Crick and Professor David Crick (from the University of Ottawa) have received the 2020 Outstanding Article Award from Industrial Marketing Management. 22 January 2021
